We do our best to send out all orders the same day the order is placed. However, orders placed after 3:00 PM EST may not be shipped until the following business day. The majority of our orders are sent via United States Postal Service which (depending on the service type) maintains an average delivery time frame of 2-3 days for most areas. Orders that were selected to be delivered using First Class shipping may take 5-7 days. Although the United States Postal Service does not guarantee that time frame.
We ship Digestinol all across the world daily, International order delivery time's will vary based on the destination country.
We do ship to APO boxes.
In situations where a package is shipped by us to a customer, (using the customer supplied information, sourced from the order information), and is returned to us. The cost of the re-shipping for that package will be the responsibility of the customer. If a refund is due, the full price of the shipping, from the original shipment, will be deducted from the customers refunded amount.
We primarily ship via USPS Priority Mail, if you would prefer a different shipping method, additional charges may apply.
In an effort to keep your shipping cost's low, insurance coverage on packages is not included with our Domestic or International shipments (with exception of the basic coverage's automatically provided by a carrier). With today's detailed tracking systems insurance coverage hasn't proven to be required. However, insurance coverage for you package can be added to your order if you are concerned about package theft or the possibility of your package being lost. Additional cost's would apply and depend on your location and the value of your package. Please contact customer service "before" placing your order for a detailed quote including insurance for your order.
Unopened bottles of Digestinol (with all of the safety seals intact) may be returned within 60 days from the date of purchase for a full refund (minus shipping and handling/processing charges). It is for the safety and protection of our customers that Digestinol's return policy prevents us from accepting bottles of product that have been opened or otherwise tampered with and therefore, will not be accepted for a refund.
Duplicate/Cancelled Orders & Order Errors:
Each order processed through our website is charged a fee (from the merchant processing company) for receving the payment. If a customer places an order and there is an error in that order and a refund is needed, those fee's are not returned to us, by the merchant company. If the error was made by us, we will absorb those fee's and refund the full amount to be refunded to the customer. However, if the error was made by the customer those non-refundable fee's will be deducted from the customers refunded amount. If a customer places an order and decides to cancel the order, before the order is shipped, a refund can be made to the customer for the full amount of the order minus those merchant fee's.
Also, when placing your order please review it carefully and only press the "Place My Order" button once to avoid "Duplicate Orders", if a customer places a "Duplicate Order", the "Duplicate Order" will be refunded, minus those non-refundable fee's incurred by the credit card processor.